Tel:1-408-459-0657    E-mail:support@integem.com

FAQ
YOUR FREQUENTLY ASKED
QUESTIONS, ANSWERED.


How do I set up an Holographic AR camp account?
Click the "Sign In" link in the top right corner. Under the heading "CREAT MY ACCOUNT” enter the primary contact’s email, password, confirm password.
 
I forgot my password. What do I do?
Click "My Account" in the top right corner of the website, then click on the "Reset Password?" link. You can enter your email address to have a new temporary password sent to you.
 
What is the deadline for signing up for camp?
You can sign up as long as there's space available, online or over the phone, right up to 3 pm on the Friday before the session starts. If you miss that deadline and the session is waitlisted, please add yourself to the waitlist. If there’s space on Monday we’ll give you call.
 
How can I add on more camp sessions after camp starts?
Space permitting, you can add camp sessions online or over the phone until 3 pm on the Friday before the session starts. To add sessions online, log in to your account and click "Add Sessions" next to your camper's name.




You can bring your own lunch.
You can also purchase lunch from the camp. The lunch includes a generous entrée, a healthy snack, a drink (milk, chocolate milk, or apple juice) and fresh-cut fruit.

Please note that morning and afternoon snacks, and regular drink are not included. Be sure to pack your own.

How do I order lunch?
Order lunch when you sign up for camp. To add lunch to an existing order, please call +1-408-459-0657 customer service to add.

 
What are the deadlines for signing up for lunch?
Integem must receive all lunch orders online or over the phone by Wednesday at 5 pm before your week of camp.

 
Can I add lunch after camp starts?
Unfortunately, you cannot order lunch after your camp session starts. In order to ensure on-time delivery of our lunch service, we cannot take lunch orders any later than 5 pm on the Wednesday before your camp session starts.

 
How much does it cost?
There are two kinds of lunch meals. For kid’s meal version (in general, suitable for students 10 or younger), lunch is $39 per week. For regular size version (suitable for students 10 or above), lunch is $55 per week.

 
How do I know it's healthy?
Portion sizes are based on the USDA Recommended Daily Allowances and Guidelines for Healthy Lunches.




How do I sign up for extended care?
Signing up for extended care is a simple part of the camp sign-up process. If you've already signed up for camp and want to add extended care to your order, please contact Integem customer service at +1-408-459-0657.

 
What are the hours of extended care?

• Morning extended care: 8 am – 9 am
• Afternoon extended care: 3 pm – 6 pm
The extended care package includes both morning and afternoon extended care.

What if I only need extended care for a few days of the camp week?
Extended care is only available by the full week when you sign up online or over the phone. Please note that extended care fills up quickly at many of our sites, so there's no guarantee there will be space available when camp starts.

 
Can I add extended care after camp starts?
Space permitting, you can add full weeks of morning or afternoon extended care in person at your camp during the camp week. However, extended care can fill up quickly, so if you absolutely need it, we suggest booking your spot in advance.

What activities happen at extended care?
And of course when we do extended care, we pack it full of carefully thought-out opportunities for joyful learning. Campers are surrounded by the same level of infectiously creative and enthusiastic staffers. And they’re presented with tantalizing choices such as:
Interesting International/National/Local News today or Create a futuristic society?
Participate in a scavenger hunt or present your solution about how to communicate with aliens?
Gather clues to solve a mystery or design a new kind machine?
Conduct a sciense project or paint an epic mural?
Create your own business or present your vision of future world?
Think of extended care at Integem as a rich program-within-a-program where your kids will create, explore, play, build lasting friendships and generally luxuriate in the pleasures of summer. When you pick them up, they’ll be tired, enriched and happy.




What is included in the tuition?

Instead of charging $1000+ per camp, A lot of efforts have been made to reduce waste and improve efficiency to provide high quality education with great value. This includes allowing campers to bring their own computer.
• Guaranteed small class sizes (Staff to Student Ratio: 1:8)
• Scientifically designed curriculum
• Professionally trained and certified Holographic AR instructors
• Free Holographic AR design software for each student
• Holographic AR project portfolio
• Personalized feedback
• Project achievement report
• Designed Holographic AR awards ceremony
• Official Integem Certification
• A cool T-shirt
• New friends, incredible memories, and skills that’ll last long after summer
• Note: Extended Care Fee includes both Morning Extended Care and Afternoon Extended Care
• Special Discount: Multiple children discount: From 2nd child, there will be a $20/course/child discount

What do my camper need to bring?

• Computer: Windows 10 or Macbook. A computer can also be rented from the camp for $40/week.
• Headphone with microphone for your computer
• Mouse (if mouse is used)
• Lunch, snacks, water, and sun screens. Lunch can also be purchased from the camp.





What happens if the week of camp I want to sign up for is full?
If your week of camp is already full, you can join the waitlist online or over the phone. There is no cost to join a waitlist, and no obligation to sign up once you're on it. If you have questions about a particular waitlist or your odds of getting to the top of it, call us at 408-459-0657.

 
What happens if I'm on a waitlist and a space opens up?
If space opens up and you're next on the list, we'll send an email letting you know. You'll have three business days to sign up for that week or class. If you don't sign up, we'll email the next family on the list to offer them the spot.

 
We won't be able to attend a full week of camp, is that OK?
It's absolutely OK, but not something we recommend. Our curriculum is carefully crafted to unfold over five days, with each day building on the one before it. Missing a day means missing an important piece of that nifty process. If no full weeks fit into your schedule, it's totally fine to sign up and plan to miss days—we can't, however, prorate the cost of your camp week, and your camper will not be able to complete that week’s projects.

 
Can I transfer my camp session to a different week/location?
You have the flexibility to change your dates, course, location as many times as you like up until 21 days before your camp start date. Before April 2, 2019, no change fees. From April 2, 2019, we charge a $30 transfer fee per session/class for any schedule changes, regardless of your original sign-up date. No changes, other than to add or remove lunch or extended care, are allowed within 21 days of your camp start date.

 
Can I transfer my session to another camper?
The camp you sign up for is uniquely yours. Sessions and classes are not transferable to other campers.
 
How do I cancel my enrollment? Will I receive a refund?
Changing your summer schedule is no problem. All you have to do is give us a call. Here's our policy:
Upon registration, the nonrefundable amount for each course is $50. Registration fee $35 per student is not refundable.
If you cancel before April 2, 2019, you will receive a refund for each course canceled, minus the nonrefundable amount.
If you cancel between April 2 to May 10, 2019, you will receive a refund for each course canceled, minus the nonrefundable amount and the cancellation penalty of $100 per course.
After May 11, 2019, Refunds will not be issued for courses cancelled.
There is no penalty to cancel extended care or lunch purchase until 7 days before your camp start date. You will receive a refund for each extended care or lunch cancellation, minus $5 processing fee per cancelled item. No cancellation is allowed within 7 days of your camp start date.

A few other things to note:
• Policy applies to all camp cancellations, regardless of original sign-up date.
• All refunds will be credited via original payment method.
• Camp fees are not refunded or prorated for days of camp missed due to illness or injury.
• Camp fees from unused sessions cannot be applied to future purchases or transferred to another family.
• Refunds will NOT be issued for early withdrawal or dismissal due to absences (for any reason) including sickness, behavioral dismissals, power failures, weather, and unforeseeable events not within the control of Integem (including, but not limited to, the inability of student to obtain travel documents) or other acts of nature.




Is camp open on July 4th?

Camp will be closed at all Holographic AR camp locations on Thursday, July 4, 2019 (but open the rest of the week, July 1 – 3 and July 5). If you sign up for camp during the 4th of July week, you’ll pay a reduced rate to reflect the shorter session. And at all locations: Tuition, Lunch and full-week extended care are 20% off.




What is the Refer a Friend discount?
When you refer a new family to the Holographic AR summer camp, you both save money. You will receive special credit. Be sure to tell your friend(s) to enter the referral code that is specially assigned to you so that you'll both receive the discount. Your friend will receive the discount during checkout and your account will be credited within 10 – 14 business days.

 
When will I receive my Refer a Friend credit?
Thanks for spreading the word about us. If your friend uses your referral code during the sign-up process, your credit is in the works and coming your way within 10 – 14 days of your friend's sign-up date.




How do you group kids together at camp?
At the Holographic AR Summer Camp, we group campers in four groups—Age 6-8 year old group, 8-10 year old group, 10-14 year old group, and 14+ year old group.

 
If my child is 8 years old, which group be best for my child?

If you child is going to enter 4th grade or above in the coming fall, you are encouraged to sign him/her to the age 8-10 year old group. Otherwise, the age 6-8 year old group would be more suitable.

If my child is 10 years old, which group be best for my child?

If you child is going to enter 6th grade or above in the coming fall, you are encouraged to sign him/her to the age 10-14 year old group. Otherwise, the age 8-10 year old group would be more suitable.

If my child is 14 years old, which group be best for my child?

If you child is going to enter 9th grade or above in the coming fall, you are encouraged to sign him/her to the age 14+ year old group. Otherwise, the age 10-14 year old group would be more suitable.

 
Can my camper sign up for the same Holographic AR theme more than once during the summer?
Sure, it's actually pretty common. While the theme is same, our curriculums are scientifically designed for students to learn at their own pace. So, the curriculum will have more challenging next steps for returning campers, so they can build on what they learned the first time through. Our returning campers often emerge from round two with more sophisticated projects and a deeper understanding of the concepts they learned.

 
Should my camper take the same Holographic AR camp program as last year?

Yes. While returning campers will find the theme familiar, another week in the same theme affords campers the opportunity to delve even deeper into what they're passionate about. Through additional weeks, campers can gain mastery in techniques introduced in the major, taking their projects to the next level and continuing to program their own next level Holographic AR projects.

 
How do you deal with serious allergies at camp?

We take allergies very seriously. As part of the sign-up process, you'll complete a detailed health history form with any information we should know about your camper's allergies. We send this information to the staff at your camp location. Before camp begins, we welcome you to contact your Camp Director (we'll send you contact information in early June) to talk through any concerns or specific instructions you may have.
We designate nut-free tables at all of our camps during snack times and lunch and enforce a strict hand-washing policy. All staff members are trained on how to administer an EpiPen in the event of an emergency.

 
Do Holographic AR camps serve children with special needs?
To help decide if our camps are right for you, please give our customer service team a call at 1-408-459-0657. We also welcome camper aides, but require all aides who attend camp to complete a background check before camp begins.

 
What level of medical care for my camper are you able to accommodate?

Chronic medical conditions like diabetes are typically able to be supported at camp. For more serious or specialized conditions, please give us a call at 1-408-459-0657.




Do you allow international campers?
We sure do. We love that families from all over the world come to experience the magic of Holographic AR camp.

 
Do I need to be fluent in English to attend camp?
Yes, our camps are conducted in English. All campers must be able to understand directions and respond to staff members and other campers on their own.

 
Do I need to list an emergency contact in the US?
Yes, every camper at the Holographic AR Camp needs to have two or three local contact numbers in case we have questions or concerns while at camp.

 
How do I enroll?
Click here to enroll. Each family planning to attend Holographic AR camp will need to create a separate account, listing their child’s emergency contacts and personal information. If a family has multiple children attending camp, the family can register all of their children within a single account.




It’s a big school – how do you keep supervision on so many children?
We maintain one of the lowest camper to staff ratios in California: 8:1. During programs, campers are organized into smaller groups or teams so that our staff can effectively maintain a watchful eye. Holographic AR campers are never alone – even trips to the restroom happen with a buddy or group - and our staff is trained to take attendance during every transition.

 
My child has a severe allergy. What precautions do you take to keep them safe?
Our staff members are trained in how to recognize the signs of anaphylactic shock and administer an EpiPen, if needed. EpiPens brought to camp will remain with the camper and supervising staff member at all times. Our staff also keeps campers’ health history, provided during the enrollment process, handy in case it is needed. Campers with tree nut and other food allergies enjoy lunch in a nut-free zone, supervised by a staff member.

 
What if my child gets hurt?
We do everything we can to keep your campers safe, and we’re prepared to support them in the event of an injury. We notify all parents about minor injuries (like scraped knees) during the check-out process every day. In the event of a more serious injury, we call 911 if needed, and notify the parents or guardians immediately.

 
How do I know your staff is trustworthy?
Our staff goes through a rigorous 5-stage interview process that includes: application, phone interview, in-person interview, reference check, and criminal background check; leadership team members will attend an additional one-on-one interview. In 2018 - 5% of applicants on average - are invited to join the Holographic AR camp team. Once hired, all staff receives many hours of online training plus several full days of in-person training, followed by ongoing supervision and professional development provided by their Camp Director.

 
How do you know the right child is going home with the right adult?
Our staff is required to check for a photo ID and cross check it with the list of people that you have authorized to pick up your child. Please be prepared to bring your photo ID each day at check out.

 
The school my local camp operates out of is an “open campus” and people can walk on campus anytime. How do you protect campers?
Just like the school’s teachers during the school year, our staff is trained to approach all visitors to campus. Our staff also rehearses a lockdown process while setting up for camp, for use in the unlikely event that we’d need to shelter in place.

 
Do you have protocol in the event of an emergency, like a fire?
We have evacuation plans at each of our sites and camp staff is trained on what to do in the event of almost any emergency, including earthquakes, fire, airborne exposures, and much more. Prior to camp, we notify all first responders that camp is operating in their community so that they are prepared to support any emergencies that may arise.




Is there anything I need to do between signing up and showing up on the first day of camp?
Yes. Log in to your account and review your registration details. Check your camper's emergency contacts and t-shirt size and confirm that you've signed up for lunch or extended care if you need it. If you see discrepancies or have questions, give our customer service team a call at 4084590657. If you've purchased lunch and would like to customize your camper’s  menu, you must do so by 8 am the day before camp.

 
What should my camper wear/bring to camp?
Campers should wear casual clothing that can get dirty and comfortable shoes for indoor and outdoor activities. If you've purchased lunch, the only sustenance your camper needs is a water bottle. If your camper's day includes afternoon extended care, please include a snack as well. If you do not plan to purchase lunch, please pack your camper a snack, lunch and a water bottle (plus a second snack for afternoon extended care, if needed). Campers should arrive with sunscreen already applied and may want to bring a hat and additional sunscreen.




What are the check-in and check-out times at camp?
At Camp check-in on Monday of each week is 8:45 am-9:00am. Tuesday – Friday, check-in is 9:00 am – 9:10 am. Check-out is at 3 pm every day. If your student is signed up for optional extended care package, the check in time is 8:00am every day, and the check out time is 6 pm every day. At all of our camps, we ask a parent or guardian to check in with campers on Monday. To keep campers safe, we also require a photo ID and signature from an authorized adult every day at check-out.

 
What does a typical day at Holographic AR Camp look like?
Our creators and innovators explore Holographic AR programming, art, science, design, and outdoor activities every day of the week, in an environment infused with fun camp traditions.

Here's a typical day at our Holographic AR camp:
• 8 am – 9 am - Optional extended care
• 9 am – 9:10 am - Summer camp begins—opening ceremony and/or team building
• 9:10 am – 10:30 am - Major time
• 10:30 am – 10:45 am - Snack break
• 10:45 am – 12 pm - Major time
• 12 pm – 12:50 pm - Lunch (bring your own or sign up for our healthy lunch program) and outdoor play
• 12:50 pm – 2:00 pm - Major time
• 2:00 pm – 2:15 pm - Snack break
• 2:15 pm-3:00pm-Major time (or closing ceremony on Friday)
• 3 pm - Summer camp ends—parents pick up campers and sign out with staff
• 3 pm – 6 pm - Optional extended care
Note: Extended care package includes both morning and afternoon extended cares.

 
How will I know what my camper is up to all week?
We make it easy. Throughout your camp week, you'll receive email letting you know important announcements and a weekly breakdown of the amazing projects your camper will be creating. You'll also receive logistical info to help you prepare for camp—look for your Guide to Camp in your inbox each week before camp begins.

  
What if my camper loses something at camp?
We have a place for that. Every camp has a lost and found, kept in a designated spot throughout the summer. If you think an item of yours was left behind at camp, check with your Camp Director and chances are, we'll find it. Unfortunately, we are unable to store lost and found items once camp is over, so don't wait to start your search—we will donate any unclaimed items on the final day of camp at each location.

 
I have ideas for how to make camp better! How should I share them?
Your feedback is incredibly important to us, so we want to hear from you. Every Friday of a week you spend with Integem, we'll send you an email with a link to our weekly survey. Once you fill it out, we'll do some careful reading and immediately start making improvements to make the next week of camp even better.




What's the tax ID number?
47-4520371

I still have questions. What now?
Not a problem. We're here to help. Drop us a line at support@integem.com or give our customer service team a call at 408-459-0657. You can find us by the phone Monday – Friday, 8:30 am – 5:30 pm PST.