Tel:1-408-459-0657    E-mail:support@integem.com

FAQ








What is Integem doing to provide healthy and safe education at camp?
As we welcome campers and staff back to Camp 2021, the health and safety of our campers and staff is our #1 priority.

We are currently planning to use a similar arrangement in our on-site camp in Summer 2020. Of course, when summer 2021 is getting closer, we will adapt our protocols with the up-to-date guidelines and requirements.

In 2020, Integem successfully hosted on-site camps in multiple locations in the San Francisco Bay area with 0 cases of COVID-19. In Palo Alto alone, hundreds of campers joined our on-site camps. We followed the local health department guidelines and went beyond to ensure the health and safety of our campers, staff members, and camper family members (who came to the camp to pick up/drop off/see the demo of the campers). Here is what we did in 2020:

  • Small classes (8 students per class, smaller than 12 students per class requirement by the local health departments), and we arranged the desks and chairs with distance to satisfy the local Departments of health requirements. (6-feet distance between desks).
  • Complete daily health screenings before being admitted to camp. Measure each student, staff member, and family member’s temperature before they come to the camp. If a student/staff member has a fever, the student/staff member must stay home for 24 hours after the fever has passed.
  • Carefully designed indoor and outdoor activities that naturally ensure physical distance while being fun and making kids socially connected, such as water gun games, long balloon games, bubble games, etc.
  • All items to students (including indoor and outdoor activity items) were individually packaged and individually used.
  • Masking was required throughout the camp. We provided bandana and extra masks to staff members and campers as needed.
  • Provided high-quality hygiene camp environment:
    • Before the students come to the camp/after they leave the camp, the desks/chairs/equipment were cleaned with disinfectant.
    • Have the facility cleaned the bathrooms multiple times daily.
    • In the hallway and inside each classroom, hand sanitizer was provided.
    • For each break time, students and staff members were required to wash hands with soap before and after break time.
  • Well trained and prepared staff members. All of our staff members passed required health screening and strict California Department of Justice background check. All staffers were trained to provide a safe and healthy camp environment during COVID-19.

 
How do you keep supervision on campers?
We have one of the lowest campers to staff ratios in California: 8:1. During programs, campers are organized into smaller groups or teams so that our staff can effectively maintain a watchful eye. Holographic AR campers are never alone – even trips to the restroom happen with a buddy or group - and our staff is trained to take attendance during every transition.

 
My child has a severe allergy. What precautions do you take to keep them safe?
Our staff members are trained in recognizing the signs of anaphylactic shock and administering an EpiPen, if needed. EpiPens brought to camp will always remain with the camper and supervising staff member. Our staff also keeps campers’ health history, provided during the enrollment process, handy in case it is needed. Campers with tree nut and other food allergies enjoy lunch in a nut-free zone, supervised by a staff member.

 
What if my child gets hurt?
We do everything we can to keep your campers safe, and we’re prepared to support them in the event of an injury. We notify all parents about minor injuries (like scraped knees) during the check-out process every day. In the event of a more severe injury, we call 911 if needed, and notify the parents or guardians immediately.

 
How do I know your staff is trustworthy?
Our staff goes through a rigorous 5-stage interview process: application, phone interview, in-person interview, reference check, and criminal background check; leadership team members will attend an additional one-on-one interview. In 2020 - 5% of applicants on average - are invited to join the Holographic AR camp team. Once hired, all staff receives many hours of online training plus several full days of in-person training, followed by ongoing supervision and professional development provided by their Camp Director.

 
How do you know the right child is going home with the right adult?
Our staff is required to check for a photo ID, and cross-check it with the list of people that you have authorized to pick up your child. Please be prepared to bring your photo ID each day at checkout.

 
The school my local camp operates out of is an “open campus,” and people can walk on campus anytime. How do you protect campers?
Just like the school’s teachers during the school year, our staff is trained to approach all visitors to campus. Our staff also rehearses a lockdown process while setting up for camp, for use in the unlikely event that we’d need to shelter in place.

 
Do you have a protocol in the event of an emergency?
We have evacuation plans at each of our sites, and camp staff is trained on what to do in the event of almost any emergency, including earthquakes, fire, airborne exposures, and much more. Prior to camp, we notify all first responders that the camp is operating in their community so that they are prepared to support any emergencies that may arise.




Here's a typical day at our Holographic AR camp:
• 9:00AM - 9:15 AM Summer Camp Begins (start camp & warm up)
• 9:15 AM - 10:15 AM Class time
• 10:15 AM - 10:45 AM Snack Break, and Outdoor Play Time
• 10:45 AM – 11:45 AM Class time
• 11:45 AM – 12:45 PM Lunch and Outdoor Play Time (bring your own lunch)
• 12:45 PM – 1:45 PM Class time
• 1:45 PM - 2:15 PM Snack Break, and Outdoor Play Time
• 2:15 PM - 3:00 PM Class Time
• 3 PM Summer camp ends (parents pick up campers and sign
• 3 PM – 5 PM - Optional extended care
Note: Optional extended care can be purchased via an Extended care package.




What is included in the tuition?

Instead of charging $1000+ per camp, a lot of efforts have been made to reduce waste and improve efficiency to provide high-quality education with great value. This includes allowing campers at Young, Teen, and High School camps to bring their own computer to save.
• Guaranteed small class sizes (Staff to Student Ratio: 1:8)
• For Apprentice and Junior Students, the tuition includes a computer, a headphone, and a mouse to use during the camp period
• Guaranteed small class sizes (Student to Instructor Ratio: 8:1)
• For Apprentice (Ages 5-6) and Junior (Ages 6-8) campers: computer, headphone, and mouse are included during the camp period
• Scientifically designed curriculum
• Professionally trained and certified Holographic AR instructors
• Free access to Holographic AR design software for each student
• Holographic AR project portfolio
• Personalized feedback
• Official Integem Course Completion Certificate
• New friends, incredible memories, and skills that’ll last long after summer
Note
• Extended Care Fee includes extended care and daily extended care snacks from 3PM-5PM on camp days.
• Purchased camp lunches are hot lunches catered from local restaurants.

What does my camper need to bring?

For Young, Teen, and High School Students, please bring:
• Windows 10 or MacBook. A computer can also be rented from the camp for $40/week.
• Headphones with a microphone for your computer
• Mouse (if a mouse is used)
• Lunch, snacks, water, and sunscreen. Lunch can also be purchased from the camp.
For students to learn 3D animation, 3D game design, or 3D multiple person game design, MacBook Pro or Windows 10 with CPU i5 or above would be preferred.

For Apprentice and Junior Students, please bring :
• Lunch, snacks, water, and sunscreen. Lunch can also be purchased from the camp.




Can I change camp time or location?
There is NO change fee to transfer to another session or location until 21 days before your camp start date. No changes, other than to add or remove lunch or extended care, are allowed within 21 days of your camp start date.

Can I cancel my enrollment?
If you decide to cancel your 2021 camp session(s) more than 21 days before it starts, you will receive a credit voucher for the amount you paid for that session. Respectfully, no vouchers will be issued for cancelations made within or after 21 days of your camp start date.

You will receive a credit voucher if Integem deems it necessary to cancel your camp to protect the health and safety of its campers and staff or due to other unforeseen circumstances.

A credit voucher can be used for any Integem education program before 2023 for your camper.

Can I transfer my session to another camper?
The camp you sign up for is uniquely yours. Sessions and classes are not transferable to other campers.

A few other things to note:
• Policy applies to all camp cancelations, regardless of the original sign-up date.
• Camp fees are not refunded or prorated for days of camp missed due to illness or injury.
• Camp fees from unused sessions cannot be applied to future purchases or transferred to another family.
• Refunds will NOT be issued for early withdrawal or dismissal due to absences (for any reason) including sickness, behavioral dismissals, power failures, weather, and unforeseeable events not within the control of Integem (including, but not limited to, the inability of a student to obtain travel documents) or other acts of nature.

What if Integem cancels a camp?
You will receive a credit voucher if Integem deems it necessary to cancel your camp to protect the health and safety of its campers and staff, or due to other unforeseen circumstances. The credit voucher can be used for any Integem education program before 2023 for your camper.

Note: All vouchers are non-refundable, non-transferable, and not redeemable for cash.




You can bring your own lunch.
You can also purchase lunch from the camp. All purchased lunches are hot lunches catered from local restaurants.

Please note that morning and afternoon snacks, and regular drink are not included. Be sure to pack your own.

How do I order lunch?
Order lunch when you sign up for camp. To add lunch to an existing order, please call +1-408-459-0657 customer service to add.

 
Can I only order lunch on a certain day instead of the entire week?
Unfortunately, you can not order lunch for a certain day, instead of the entire week. This is to smooth the lunch delivery logistics and reduce errors.

 
Do you provide hot lunch?
Yes. All purchased lunches are hot lunch catered from local restaurants.

 
What are the deadlines for signing up for lunch?
Integem must receive all lunch orders online or over the phone by Wednesday at 5 pm before your week of camp.

 
Can I add lunch after camp starts?
Unfortunately, you cannot order lunch after your camp session starts. To ensure on-time delivery of our lunch service, we cannot take lunch orders any later than 5 pm on Wednesday before your camp session starts.

 
How much does it cost?
There are two kinds of lunch meals. For the kid’s meal version (in general, suitable for students 10 or younger), lunch is $39 per week. For the regular size version (suitable for students 10 or above), lunch is $59 per week.

 
How do I know it's healthy?
Portion sizes are based on the USDA Recommended Daily Allowances and Guidelines for Healthy Lunches.




How do I sign up for extended care?
Signing up for extended care is a simple part of the camp sign-up process. If you've already signed up for camp and want to add extended care to your order, please contact Integem customer service at +1-408-459-0657.

 
What are the hours of extended care?

Afternoon extended care: 3 pm – 5 pm

What if I only need extended care for a few days of the camp week?
Extended care is only available by the full week when you sign up online or over the phone. Please note that extended care fills up quickly at many of our sites, so there's no guarantee there will be space available when camp starts.

 
Can I add extended care after camp starts?
Space permitting, you can add full weeks of morning or afternoon extended care in person at your camp during the camp week. However, extended care can fill up quickly, so if you need it, we suggest booking your spot in advance.

What activities happen at extended care?
And of course, when we do extended care, we pack it full of carefully thought-out opportunities for joyful learning. Campers are surrounded by the same level of infectiously creative and enthusiastic staffers. Think of extended care at Integem as an enriching program-within-a-program where your kids will create, explore, play, build lasting friendships and generally luxuriate in the pleasures of summer. When you pick them up, they’ll be tired, enriched and happy.




How do I log into my account?
After registration, your account will be automatically created by the system. The username is the email address that you used for registration. Click "My Account" in the top right corner of the website, then click on the "Reset Password?" link. You can enter your email address to have a new temporary password sent to you. Please see here for details.
   
Space permitting, you can add camp sessions online or over the phone until 3 pm on Friday before the session starts. To add sessions online, log in to your account and click "Add Sessions" next to your camper's name.




If my child has attended before, how do I register for higher level courses directly?
You can log-in to your account first, then register. In this way, you will be able to register for higher level courses directly. Please click the instruction here.
 
If I have registered camps for my child(ren) and would like to add additional camps, how do I add additional camps?
You can log-in to your account first, then register. In this way, you will be able to register for higher level courses directly. Please click the instruction here
 
If my child was in the Junior group last year and my child is 8 years old now and would like to take the young group course, can I directly register for the Young group's higher-level course?
Please contact support@integem.com to request special permission to register higher-level course. In your email, please include your child's name, the course your child was in.
 
If my child was in the Young group last year and my child is 10 years old now and would like to take the Teen group course, can I directly register for the Teen group's higher-level course?
Please contact support@integem.com to request special permission to register higher-level course. In your email, please include your child's name, the course your child was in.
 
If my child was in the Teen group last year and my child is 14 years old now (or going to attend high school) and would like to take Highschool group course, can I directly register for a higher-level course in Highschool group?
Please contact support@integem.com to request special permission to register higher-level course. In this case, your child may also be eligible for the higher level High School Tech Leadership Course. In your email, please include your child's name, the course your child was in.
 



What is the Referral discount?
When you refer a new family to the Holographic AR summer camp, you both save money. You will receive special credits that can be redeemed. Be sure to tell your friend(s) to enter the referral code that is specially designed so that you'll both receive the discount. Your friend will receive the discount during checkout and your account will be credited within 10 – 14 business days.

 
When will I receive my Referral credits?
Thanks for spreading the word about us. If your friend uses your referral code during the sign-up process, your credit is in the works and coming your way within 10 – 14 days of your friend's sign-up date.

What is the Sibling discount?
When you register multiple children, from 2nd child, there will be a $20/course/child discount. It will be discounted automatically during checkout.

What is the multiple-week discount?
When you register one child for multiple weeks camp, from the 2nd week, you will save a $49 registration fee. It will be discounted automatically during checkout.
Note: If you register for a 2nd week camp at a different time, you will still need to pay a $49 registration fee.




How to choose a camp?
It would depend on your child's grade group and interest. At the Holographic AR Summer Camp, we group campers in five grade groups—Grades K-1 group, 1-3, 3-5, 5-8, and 9-12.
If your child likes coding, game design, engineering, or since, your child would love a coding and game design camp. If your child likes digital art, design, or animation, your child would love an AR digital art and animation camp. Most of our campers choose 3-week camps.

 


We take allergies very seriously. As part of the sign-up process, you'll complete a detailed health history form with any information we should know about your camper's allergies. We send this information to the staff at your camp location. Before camp begins, we welcome you to contact your Camp Director (we'll send you contact information in early June) to talk through any concerns or specific instructions you may have.
We designate nut-free tables at all of our camps during snack times and lunch and enforce a strict hand-washing policy. All staff members are trained on how to administer an EpiPen in the event of an emergency.

 


To help decide if our camps are right for you, please give our customer service team a call at 1-408-459-0657. In the past, we have students with ADHD, high-functioning autism, and dyslexia. We also welcome camper aides, but require all aides who attend camp to complete a background check before camp begins.

 


We will have ice-breaking activities on the first day to ensure every camper knows one another in the camp. Our group indoor and outdoor activities would further ensure campers work, learn, and play collaboratively. And our instructors and teaching assistants are trained to work all week to facilitate new friendships and make every camper feel safe and included.




Chronic medical conditions like diabetes are typically able to be supported at camp. For more severe or specialized conditions, please give us a call at 1-408-459-0657.




The camp will be closed at all Holographic AR camp locations on Monday, July 5, 2021 (but open the rest of the week, July 6-July 9). If you sign up for camp during the July 5th week, you’ll pay a reduced rate to reflect the shorter session. And at all locations: Tuition, Lunch, and full-week extended care are discounted accordingly.




Do you allow international campers?
We sure do. We love that families from all over the world come to experience the magic of Holographic AR camp.

 
Do I need to be fluent in English to attend camp?
Yes, our camps are conducted in English. All campers must be able to understand directions and respond to staff members and other campers on their own.

 
Do I need to list an emergency contact in the US?
Yes, every camper at the Holographic AR Camp needs to have two or three local contact numbers in case we have questions or concerns while at camp.

 
How do I enroll?
Click here to enroll. Each family planning to attend Holographic AR camp will need to create a separate account, listing their child’s emergency contacts and personal information. If a family has multiple children attending camp, the family can register all of their children within a single account.





You will receive emails about detailed camp classroom location on Wednesday before the camp start date from support@integem.com. In case you did not receive it in your Inbox, please check your spam folder. Within the email, it would provide you detailed camp info. Also, it would include a link for you to provide medical and allergy info about your child. If you would like to authorize anyone else to pick your child or add more contact person info, please also provide the names and phone contact info.
If you have any questions, please contact us at 408-459-0657 or email: support@integem.com.
What should my camper wear/bring to camp?
Campers should wear casual clothing that can get dirty and comfortable shoes for indoor and outdoor activities. If your camper's day includes afternoon extended care, please include a snack as well. If you do not plan to purchase lunch, please pack your camper a snack, lunch and a water bottle (plus a second snack for afternoon extended care, if needed). Campers should arrive with sunscreen already applied and may want to bring a hat and additional sunscreen.



We have a place for that. Every camp has a lost and found, kept in a designated spot throughout the summer. If you think an item of yours was left behind at the camp, check with your Camp Director, and chances are, we'll find it. Unfortunately, we cannot store lost and found items once camp is over, so don't wait to start your search—we will donate any unclaimed items on the final day of camp at each location.

 


Is Integem camp qualified for dependent care FSA reimbursement?
Yes. Integem summer camp for students younger than 13 years older are qualified for dependent care FSA reimbursement by IRS.

What document can be used for dependent care FSA reimbursement?
Camp receipt during your registration will be sufficient for your dependent care FSA reimbursement.

What's the tax ID number?
47-4520371




I still have questions. What now?
Not a problem. We're here to help. Drop us a line at support@integem.com or give our customer service team a call at 408-459-0657. You can find us by phone Monday – Friday, 9:30 am – 5:30 pm PST.